Last updated: July 2026 · Effective: July 2026
Welcome to Mana Saarathi ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Personal Information You Provide
- Full name and contact details (phone number, email address)
- Pickup and drop-off addresses
- Date and time preferences for bookings
- Vehicle information (if applicable)
- Payment information (processed securely via third-party gateways)
Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, time spent)
- Approximate location (for service availability checks)
- WhatsApp communication metadata (when you contact us via WhatsApp)
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your driver bookings
- Match you with the most suitable verified driver
- Communicate booking status, updates, and confirmations
- Send service-related notifications and reminders
- Improve our platform and customer experience
- Respond to inquiries and provide customer support
- Comply with legal obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Drivers: Assigned drivers receive your pickup location, drop location, and first name to complete your booking.
- Service Providers: Trusted partners (e.g., SMS/WhatsApp APIs, analytics tools) under strict confidentiality agreements.
- Legal Authorities: When required by law, court order, or government authority.
4. Data Security
We implement industry-standard security measures including encrypted communications (HTTPS), limited access controls, and regular security reviews. However, no system is 100% secure and we cannot guarantee absolute security of your data.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 3 years. You may request deletion of your data by contacting us.
6. Your Rights
You have the right to access, correct, or delete your data, opt out of marketing, and contact us with privacy inquiries.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: +91 70933 02220
- Phone: +91 91777 17027
- Email: manasaarathidrivingservices@gmail.com
- WhatsApp: Chat with us