Refund Policy
Last updated: July 2026 · Effective: July 2026
Most Mana Saarathi bookings are pay-after-service. This policy applies primarily to prepaid or advance-payment bookings.
At Mana Saarathi, we strive to ensure every customer has a seamless experience. If you are not satisfied or if a service disruption occurs, this Refund Policy outlines when and how refunds are issued.
1. Eligibility for Refund
Refunds are applicable in scenarios such as cancellations before driver arrival, operational cancellations by Mana Saarathi, driver no-shows, or duplicate charges.
2. Refund Schedule
| Scenario | Refund Amount | Processing Time |
|---|---|---|
| Cancelled 4+ hours before pickup | 100% refund | 5–7 business days |
| Cancelled 2–4 hours before pickup | 75% refund | 5–7 business days |
| Cancelled 1–2 hours before pickup | 50% refund | 5–7 business days |
| Cancelled less than 1 hour before pickup | 25% refund | 5–7 business days |
| Cancelled by Mana Saarathi | 100% refund | 3–5 business days |
| Driver no-show (verified) | 100% refund | 3–5 business days |
3. Contact Us
- Phone: +91 70933 02220
- Phone: +91 91777 17027
- Email: manasaarathidrivingservices@gmail.com